Supported Living

Enhanced Community Home Options – ‘Your home, your community, your choice’

ECHO will support people with Learning Disabilities, Autism, complex behaviour and Mental Ill-health to live as independently as possible within their own home and community.

We currently provide services across the Midlands and our office is based in Walsall which gives us easy access to the surrounding towns and counties.

Your Home

It is important for all of us to find the right home in the right community with the right support.

We work together with Housing Associations, social and private landlords to find a home that meets your needs. Some of our supported living services are purpose-built or have been adapted and use technology that helps people to live as independently as possible.

You have different living choices dependant on your needs and wishes. These can include:

Independent Living – working with our housing partners we are able to assist you in your choice of your own home.

Shared Living – you may wish to live with others with similar interests within shared housing also allowing you your own private space.

Your Community

Our staff will work with you, your family/friends and social care professionals to ensure that the right home and community are identified in order to achieve the best outcomes for you.

We believe everyone has the right to live within a community where they can access local amenities & activities of their choosing and be an active citizen.

Your Choice

It is important to us that you are central to all decisions about your future. People can take choosing where to live and who to live with for granted – we don’t, we understand that having these choices makes you feel in control of your life.

Getting the right support is as important as finding the right home, we believe you and/or you family and friends should be at the heart of the recruitment process and we welcome yours and your loved one’s involvement in this process.

Our Staff

At ECHO, we make it a priority to ensure that all staff have the necessary skills and experience to provide the best-quality care for the people we support. The staff have the knowledge, compassion, patience and understanding to deliver truly person-centred care.

Our training is based on person-centred care following best practice guidelines and each support team has input and guidance from our experienced local management team and peers.

Our staff are trained in Positive Behaviour Support and have the necessary skills to understand and minimise complex behaviours to support you in your own home.

ECHO support staff are committed to working with you to develop personalised support plans based on your goals, aspirations, priorities and skills. Our staff can support you with all aspects of daily living including:

Personal Care

Managing finance

Finding education/work

Developing new skills

Local networking/socialisation

Shopping

Looking after your home

We understand how important it is for you to feel safe and secure in your own home. ECHO Supported Living are committed by investing in our staff with training and team support so that we provide person centred support tailored to meet individual needs.

Referrals to our services are made via local health or social care professionals, once we have received the referral an assessment will be completed within 7 days and a report will be returned to the referrer.

Meet Our Team

Sharena Record

Regional Operations Director for the Midlands

Sharena is an experienced operations director with a demonstrable history of working in the health and social care sector. Sharena graduated from the University of Nottingham School of Nursing as a Learning Disability Nurse in 2004 and has supported people with Learning Disabilities in a variety of settings for the last 20 years including hospitals, care homes and supported living services.

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Amy Childs

Clinical Services Manager – Midlands Region

Amy qualified as a RNLD in 2006 and has held both operational and clinical positions within Hospital, Residential and Supported Living Services.

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Siobhan Sagoo

Business Support Manager - Midlands Region

Siobhan is an experienced and accomplished Business Support Manager with expertise within the health and social care sector.

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Warren Cocker

Supported Living Manager – Stafford

Warren is a Registered Learning Disability Nurse and graduated from the University of Central England in 2005. He has nearly 20 years of experience supporting individuals with Learning Disabilities and Autism.

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Hayley Duff

Supported Living Manager – Walsall

Hayley is a Supported Living Manager and prior to this she was a Team Leader for the service and previously she worked for 11 years in an assessment and treatment hospital for adults with learning disabilities and autism who use behaviours of concern to communicate need.

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Steven-Maley-SL

Steven Maley

Supported Living Manager – Bloxwich

Steve has 15 years’ experience in health and social care, holding a Level 5 Diploma in Leadership and Management.

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Demi-Gough

Demi Gough

Supported Living Manager – Crewe

Demi began her career aged 16, completing an apprenticeship in health and social care within a hospital setting.

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Ella-Whitty

Ella Witty

Positive Behaviour Support Practitioner - Midlands Region

Ella’s passion for care began when she undertook her degree in Psychology graduating in 2021. From here Ella has progressed through the health and social care sector from Support Worker to Deputy Manager.

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Sasha Carty

Team Leader - Stafford

Sasha began working in care in 2018 and has experience in several different care settings. Sasha joined ECHO Supported Living Services in 2020 and is very happy with what she and the staff team have achieved so far. She is a very much a people person and enjoys making a positive difference to people’s lives and seeing individuals learn new skills. Sasha is dedicated to promoting the independence and well-being of each individual being supported by the service.

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Victor Eze

Team Leader - Bloxwich

Victor is a Chartered Manager from the Chartered Management Institute and holds a master’s degree in management and international business from the prestigious Nottingham Business School.

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Cherette-Bynoe

Cherette Bynoe

Team Leader - Walsall

Cherette has worked in the health and social care sector since 2010 and has been part of the ECHO Supported Living Services team since December 2020. Her experience has included domiciliary, residential, nursing and palliative care. She then started working with adults with learning disabilities, mental ill-health and behaviours of concern.

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Eve-Clarke

Eve Clarke

Team Leader - Stafford

Eve has worked in the care sector since 2019, specialising in supporting individuals with learning disabilities, autism, complex needs, and who may use behaviours of concern to communicate need.

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Joanne-Sutherland

Joanne Sutherland

Team Leader - Stafford

Joanne has almost a decade of experience in the care sector. She has previously specialised in dementia and end of life care and worked her way up to be a Deputy Manager.

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Anyu-Zheng

Anyu Zheng

Team Leader - Walsall

Anyu graduated from the University of Birmingham with a master’s degree in Mental Health and she has a Psychology background.

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Pascale-Pumphrey - Supported Living

Pascale Pumphrey

Team Leader - Walsall

Pascale graduated with a degree in Health and Social Care in 2019 and joined ECHO in July 2024.

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Mel-Sibanda

Mel Sibanda

Team Leader – Bloxwich

Mel is a dedicated and compassionate Team Leader with extensive experience in overseeing and managing services for individuals with a range of physical and learning disabilities.

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Annu-Joshi

Annu Joshi

Supported Living Administrator - Walsall/Bloxwich

Annu is an experienced administrator within the social care sector. Her skill set includes recruitment, finance, and HR.

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Jolene-Law - ECHO supported living

Jolene Law

Supported Living Administrator - Crewe

Jolene is a highly motivated and experienced administrator who is passionate about people, health and wellbeing.

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Apphia-Wuka-ECHO-supported living

Apphia Wuka

Supported Living Administrator - Walsall/Stafford

Apphia is an experienced Administrator who has achieved her Business Administration NVQ in 2018.

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Referrals Contact

Sharena Record – Regional Operations Director (07909 302934)
sharenarecord@echouk.net

Amy Childs – Clinical Services Manager (07940 182761)
amychilds@echouk.net

The Rock Centre, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ.