Supported Living

Enhanced Community Home Options – ‘Your home, your community, your choice’

ECHO will support people with Learning Disabilities, Autism, complex behaviour and Mental Ill-health to live as independently as possible within their own home and community.

We currently provide services across the Midlands and our office is based in Walsall which gives us easy access to the surrounding towns and counties.

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Stars of Social Care Awards Finalist

Your Home

It is important for all of us to find the right home in the right community with the right support.

We work together with Housing Associations, social and private landlords to find a home that meets your needs. Some of our supported living services are purpose-built or have been adapted and use technology that helps people to live as independently as possible.

You have different living choices dependant on your needs and wishes. These can include:

Independent Living – working with our housing partners we are able to assist you in your choice of your own home.

Shared Living – you may wish to live with others with similar interests within shared housing also allowing you your own private space.

Your Community

Our staff will work with you, your family/friends and social care professionals to ensure that the right home and community are identified in order to achieve the best outcomes for you.

We believe everyone has the right to live within a community where they can access local amenities & activities of their choosing and be an active citizen.

Your Choice

It is important to us that you are central to all decisions about your future. People can take choosing where to live and who to live with for granted – we don’t, we understand that having these choices makes you feel in control of your life.

Getting the right support is as important as finding the right home, we believe you and/or you family and friends should be at the heart of the recruitment process and we welcome yours and your loved one’s involvement in this process.

Our Staff

At ECHO, we make it a priority to ensure that all staff have the necessary skills and experience to provide the best-quality care for the people we support. The staff have the knowledge, compassion, patience and understanding to deliver truly person-centred care.

Our training is based on person-centred care following best practice guidelines and each support team has input and guidance from our experienced local management team and peers.

Our staff are trained in Positive Behaviour Support and have the necessary skills to understand and minimise complex behaviours to support you in your own home.

ECHO support staff are committed to working with you to develop personalised support plans based on your goals, aspirations, priorities and skills. Our staff can support you with all aspects of daily living including:

Personal Care

Managing finance

Finding education/work

Developing new skills

Local networking/socialisation


Looking after your home

We understand how important it is for you to feel safe and secure in your own home. ECHO Supported Living are committed by investing in our staff with training and team support so that we provide person centred support tailored to meet individual needs.

Referrals to our services are made via local health or social care professionals, once we have received the referral an assessment will be completed within 7 days and a report will be returned to the referrer.

Meet Our Team

Sharena Record

Regional Operations Director for the Midlands

Sharena is an experienced operations director with a demonstrable history of working in the health and social care sector. Sharena graduated from the University of Nottingham School of Nursing as a Learning Disability Nurse in 2004 and has worked in a variety of learning disabilities settings for the last 15 years including hospitals, care homes and supported living services.

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Amy Childs

Clinical Services Manager – Midlands Region

Amy qualified as a RNLD in 2006 and has held both operational and clinical positions within Hospital, Residential and Supported Living Services.

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Siobhan Sagoo

Business Support Manager

Siobhan is an experienced and accomplished Administrator with expertise within the health and social care sector. She is dedicated to ensuring every Service User lives a fulfilled life within their community, keeping their best interests at the heart of every decision. Siobhan is personable and hardworking, always keen to learn new skills and has recently been accredited as a CPD Autism Champion.

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Warren Cocker

Deputy Manager

Warren is a Registered Learning Disability Nurse and graduated from the University of Central England in 2005. He has over 15 years of experience working in hospitals, supporting individuals with Learning Disabilities and Autism. He was nominated for the Learning Disability Nurse of the Year with the RCNi in 2018 for his commitment to enabling Service Users to access health screening interventions.

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Hayley Duff

Deputy Manager

Hayley is a Deputy Manager at ECHO Supported Living Services. Prior to this she was a Team Leader for the service and previously she worked for 11 years in an assessment and treatment hospital for Adults with Autism, Learning Disabilities, behaviour that is deemed challenging and other physical and complex needs.

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Ella Whitty

Team Leader

Ella’s passion for care began when she undertook her degree in Psychology graduating in 2021. From here Ella has progressed through the health and social care sector from Support Worker to Deputy Manager.

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Sasha Carty

Team Leader

Sasha began working in care in 2018 and has experience in several different care settings. Sasha joined ECHO Supported Living Services in 2020 and is very happy with what she and the staff team have achieved so far. She is a very much a people person and enjoys making a positive difference to people’s lives and seeing individuals learn new skills. Sasha is dedicated to promoting the independence and well-being of each individual being supported by the service.

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Victor Eze

Team Leader

Victor is a Chartered Manager from the Chartered Management Institute and holds a master’s degree in management and International Business from the prestigious Nottingham Business School.

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Cherette Bynoe

Team Leader

Cherette has worked in the health and social care sector since 2010 and has been part of the ECHO Supported Living Services team since December 2020. Her experience has included domiciliary, residential, nursing and palliative care. She then started working with adults with learning disabilities, mental ill-health and behaviours of concern.

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Eve Clarke

Team Leader

Eve has worked in the care sector since 2019, specialising in supporting individuals with Autism, complex needs, and distressed behaviour.

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Joanne Sutherland

Team Leader

Joanne has almost a decade of experience in the care sector. She has previously specialised in dementia and end of life care and worked her way up to be a Deputy Manager.

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Anyu Zheng

Team Leader

Anyu graduated from the University of Birmingham with a master’s degree in Mental Health and she has a Psychology background.

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Referrals Contact

Sharena Record – Regional Operations Director (07909 302934)

Amy Childs – Clinical Services Manager (07940 182761)

The Rock Centre, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ.