Supported Living

Enhanced Community Home Options – ‘Your home, your community, your choice’

ECHO will support people with Learning Disabilities, Autism, complex behaviour and Mental Ill-health to live as independently as possible within their own home and community.

We currently provide services across the Midlands and our office is based in Walsall which gives us easy access to the surrounding towns and counties.

Making a Difference Finalist

Your Home

It is important for all of us to find the right home in the right community with the right support.

We work together with Housing Associations, social and private landlords to find a home that meets your needs. Some of our supported living services are purpose-built or have been adapted and use technology that helps people to live as independently as possible.

You have different living choices dependant on your needs and wishes. These can include:

Independent Living – working with our housing partners we are able to assist you in your choice of your own home.

Shared Living – you may wish to live with others with similar interests within shared housing also allowing you your own private space.

Your Community

Our staff will work with you, your family/friends and social care professionals to ensure that the right home and community are identified in order to achieve the best outcomes for you.

We believe everyone has the right to live within a community where they can access local amenities & activities of their choosing and be an active citizen.

Your Choice

It is important to us that you are central to all decisions about your future. People can take choosing where to live and who to live with for granted – we don’t, we understand that having these choices makes you feel in control of your life.

Getting the right support is as important as finding the right home, we believe you and/or you family and friends should be at the heart of the recruitment process and we welcome yours and your loved one’s involvement in this process.

Our Staff

At ECHO, we make it a priority to ensure that all staff have the necessary skills and experience to provide the best-quality care for the people we support. The staff have the knowledge, compassion, patience and understanding to deliver truly person-centred care.

Our training is based on person-centred care following best practice guidelines and each support team has input and guidance from our experienced local management team and peers.

Our staff are trained in Positive Behaviour Support and have the necessary skills to understand and minimise complex behaviours to support you in your own home.

ECHO support staff are committed to working with you to develop personalised support plans based on your goals, aspirations, priorities and skills. Our staff can support you with all aspects of daily living including:

Personal Care

Managing finance

Finding education/work

Developing new skills

Local networking/socialisation


Looking after your home

We understand how important it is for you to feel safe and secure in your own home. ECHO Supported Living are committed by investing in our staff with training and team support so that we provide person centred support tailored to meet individual needs.

Referrals to our services are made via local health or social care professionals, once we have received the referral an assessment will be completed within 7 days and a report will be returned to the referrer.

Meet Our Team

Sharena Record

Regional Operations Director for the Midlands

Sharena is an experienced operations director with a demonstrable history of working in the health and social care sector. Sharena graduated from the University of Nottingham School of Nursing as a Learning Disability Nurse in 2004 and has worked in a variety of learning disabilities settings for the last 15 years including hospitals, care homes and supported living services.

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Anne Blacklock

Customer Relationship Manager for the Midlands

Anne has worked within the health and social care industry for over 25 years, graduating from Liverpool University as an Occupational Therapist. Anne has worked across secure services within the NHS and the independent sector. She has also worked in specialised commissioning where she gained further knowledge of Service User care pathways and their experiences.

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Siobhan Sagoo

Business Support Manager

Siobhan is an experienced and accomplished Administrator with expertise within the health and social care sector. She is dedicated to ensuring every Service User lives a fulfilled life within their community, keeping their best interests at the heart of every decision. Siobhan is personable and hardworking, always keen to learn new skills and has recently been accredited as a CPD Autism Champion.

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Warren Cocker

Deputy Manager

Warren is a Registered Learning Disability Nurse and graduated from the University of Central England in 2005. He has over 15 years of experience working in hospitals, supporting individuals with Learning Disabilities and Autism. He was nominated for the Learning Disability Nurse of the Year with the RCNi in 2018 for his commitment to enabling Service Users to access health screening interventions.

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Cheryl Maitland

Senior Team Leader

After working as a Support Worker within the community for 5 years, Cheryl qualified as a Registered Nurse Learning Disabilities in 2016 from the University of Wolverhampton. Since then she has gained experience in both hospital and community settings, supporting people with Learning disabilities and/or Autism alongside additional complex needs. Cheryl recently completed the Autism Champion training and delivers training to all staff joining the supported living service.

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Corey Lees

Team Leader

Corey has worked in the health and social care sector for 11 years, working within residential settings supporting individuals with Learning Disabilities, Autism and Prader-Willi Syndrome. Corey has previously been a Registered Manager and is level 5 trained in Leadership for Health and Social Care – Adults Management.

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Hayley Duff

Team Leader

Hayley is one of the Team Leaders at ECHO Supported Living Services. She has previously worked for 11 years in an assessment and treatment hospital for Adults with Autism, Learning Disabilities, behaviour that is deemed challenging and other physical and complex needs. Hayley had various responsibilities within her roles, such as health co-ordinator and Multi-Disciplinary Team co-ordinator. Hayley has been nominated for numerous awards, including ‘’going the extra mile’’.

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Sasha Carty

Team Leader

Sasha began working in care in 2018 and has experience in several different care settings. Sasha joined ECHO Supported Living Services in 2020 and is very happy with what she and the staff team have achieved so far. She is a very much a people person and enjoys making a positive difference to people’s lives and seeing individuals learn new skills. Sasha is dedicated to promoting the independence and well-being of each individual being supported by the service.

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Referrals Contact

Anne Blacklock – Customer Relationship Manager (07917 670193)

Sharena Record – Regional Operations Director (07909 302934)

The Rock Centre, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ.