Malsis Hall

Malsis Hall is a refurbished country house and estate that provides a Care Home with Nursing as well as being able to provide care home beds without Nursing. The accommodation is in small fully independent living suites along with more independent studio apartments. This provides a clear care pathway and gives various living and support options to match need, whilst enabling the individual to live in the least restrictive environment safely.

The service holistically supports people with complex mental health conditions on their journey to recovery and independence. We strive to provide quality care and support to enable the person to be as safe and independent as they possibly can be and that they have a clear care pathway back into the community if that meets their assessed needs.

We provide opportunities to develop and maintain skills and coping strategies needed for everyday life. We pride ourselves on early intervention and our pathway at Malsis Hall ensures the person builds and develops confidence enabling them to successfully progress down the various available living options on-site to living in the community.

We place emphasis on maximising quality of life and reducing admissions to hospital.

Service User Profile

Men & women aged 18 or over whom;

    • Have complex needs with a diagnosed mental health condition.
    • Individuals under the Mental Capacity Act (2005) and DoLs.
    • Presenting with complex and distressed behaviours relating to their mental health.
    • Requiring a bespoke care and support pathway.
    • Individuals who would benefit from a period of care and support in a person centred, recovery focused environment.
    • Have experienced failed community placements e.g. supported living.
    • People moving down the care pathway from secure or acute accommodation.

Quotes from a Service User currently at Malsis Hall

“The suite was very well staffed the entire time. They had made sure they had got food that met my dietary and religious needs from the day I arrived.”

“Malsis Hall is different to most other care homes from the Registered Manager through to the Support Workers, Cleaner’s, Maintenance staff everybody knows your name.”

“Everybody gets along with each other despite their differences and there is the quiet lounge to escape to if everyone gets too much.”

“There are always staff around to assist you with cooking, laundry, take you for walks.”

“I think that it is symbolic of the ethos and environment they are trying to create at Malsis Hall – one of it being your home whilst ever you are here, a place that is honest and open and somewhere that each individual is cared for as a person – not a number.”

Service Overview

Malsis Hall offers a therapeutic environment providing effective care and support through collaboratively working with and empowering each individual. We develop individual pathways that are positive giving each person purpose and goals which are achievable. Interventions focus on positive risk taking and all interventions are recovery based.

The pathway provided on site which includes small communal living suites through to independent living apartments supports this rehabilitative approach.

We are a community facing service encouraging integration and independence through engagement and empowerment to enable positive and sustained outcomes.

  • An initial Care Plan is formulated prior to admission and continues upon admission once one of the senior team have completed a full assessment.
  • A full review process begins within three months of admission and six monthly thereafter unless other arrangements are agreed.
  • A holistic approach is promoted, meeting personalised goals to maximise the opportunity for community living.
  • There are close links with education, local support groups and real life work opportunities to facilitate community integration.
  • Comprehensive and regular risk assessments are undertaken in collaboration with each individual to ensure restrictions are reduced and removed.
  • Developing and maintaining social networks that are important to the individual.
  • Continuity of care across the whole care pathway from a dedicated staff team.

Meet Our Team


Sally-Anne Redhead

Service/Registered Manager at Malsis Hall

Sally-Anne is a qualified nurse and prior to starting at Malsis Hall worked within the NHS for over 41 years. She brings with her a rich background in nursing, leadership and management.

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Craig Chatburn

Care Home Manager

Craig started his career in healthcare over 20 years ago. After studying Mental Health Nursing at the University of Huddersfield he has spent time working in NHS Acute Inpatient Services before moving to independent healthcare providers, managing a variety of mental health units and services

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Lisa Gardner

Customer Relationship Manager – Malsis Hall

With over 30 years’ as a Qualified Nurse Lisa brings a wealth of skills and experience to her role at Malsis Hall. Having managed Hospitals, Care Homes with and without Nursing, Respite services, Activity Centres and a Befriending service this gives Lisa an insight into all areas of health and social care..

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Lesley Montisci – Quality Assurance Lead

Lesley Montisci

Quality Assurance Lead

Lesley initially trained as a Learning Disability Nurse and helped to develop the Community Learning Disability Nursing service in North Derbyshire, before taking on the role of a Lecturer Practitioner, teaching on the BA (Hons) Community Nursing Course at Sheffield Hallam University.

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Sandra Ashton

Mental Health Law Facilitator

Sandra started her career in mental health law in 2007 and in 2014 attained a Masters Degree in Mental Health Law Policy and Practice.

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Michelle Wilson

Support Services Manager

Michelle has worked within the care sector for over 5 years, her positions being within the accounts departments. She has recently taken on a new role of Support Services Manager, here at Malsis Hall.

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Samantha Garth

Samantha Garth

HR Administrator

Sam has 8 years experience working in the health and social care sector and has been employed at Malsis Hall since the very first day we opened.

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Hayley Harvey

Activities Co-ordinator

After studying psychology Hayley worked as Community Champion for Morrisons supermarkets working alongside local schools, care homes, charities and community groups.

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Chelsea Stokes

Care Home Activity Co-ordinator

Chelsea has over 6 years of experience working within the Health & Social Care sector and joined us in March 2021 as a Recovery Support Worker before, more recently, moving onto the role of Care Home Activity Co-ordinator.

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Sarah Davies

Trainee Nursing Associate

Sarah has been a Recovery Worker at Malsis Hall since the very first day we opened and welcomed our first Service User. Sarah later became a Senior Recovery Worker.

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Stephanie Clayton

Trainee Nursing Associate

Stephanie has worked within the health and care industry for over 16 years. Just over a year and half ago Stephanie wanted to try a new pathway and moved to be a Recovery Worker at Malsis Hall, shortly after she became a Senior Recovery Worker.

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Dan Bannon Malsis Hall

Dan Bannon

Trainee Nursing Associate

Dan obtained a Bachelors degree in Forensic Psychology from Leeds Trinity University. During this time, he also worked alongside West Yorkshire Police Offender Management Unit helping to rehabilitate people suffering poor mental health.

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An Environment Suited to Recovery

Malsis Hall is close to the villages of Glusburn and Crosshills enabling community links and access to local shops and amenities.

It benefits from extensive and peaceful grounds giving views to the surrounding countryside. The service is split across various buildings and includes;

Shelton House – 2 x eight bedded communal living suites focusing on engagement and individual needs assessments. This accommodation is fully accessible and is where most people will initially move to when they come to Malsis Hall.

Malsis Hall – providing six en-suite bedrooms and one apartment that provides a care home setting with Nursing which develops relapse prevention skills and symptom management.

Frost House & Pullen Cottages – providing 12 self-contained apartments with or without Nursing input for more independent living to support a seamless transition into the community.

There are extensive facilities on-site including; occupational kitchens, accessible bathrooms in addition to each bedroom being ensuite, numerous lounge and dining areas, activity and occupation spaces, private gardens with outdoor seating, a chapel and family rooms.

Community access is highly valued and promoted wherever possible.

Each environment is extremely comfortable, spacious and homely providing opportunities for people to feel safe and secure which promotes recovery.

Pre-Admission Assessment

  • We aim to complete an assessment on all referrals within 5 working days. This involves an initial review of documentation, followed by a detailed interview by a member of the senior management team and the person in their current setting.
  • We are committed to keeping families and previous carers involved at all times as we begin the care planning journey focusing on transition and discharge whether to one of our internal cottages/apartments or into a community-based living setting.


At Malsis Hall we recognise keeping in contact with family and friends is an integral part of any recovery journey. We encourage relatives and friends to visit at any time and are committed to supporting the family as a whole.


Malsis Hall, Malsis Drive, off Colne Road, Glusburn, Keighley, West Yorkshire, BD20 8FH

01535 286240