Enhanced Community Healthcare Options Group (ECHO), which operates Malsis Hall specialist care service, has appointed Richard Dalby as customer relationship manager for the North.

An experienced professional, Richard has worked in healthcare since graduating more than twenty years ago.  He spent the majority of his career working for the NHS in commissioning, provider and strategic roles before moving to the independent sector in 2018.

Richard spent many years as a senior commissioner in mental health and learning disabilities for four Clinical Commissioning Groups in Yorkshire.  Most recently he has been relationship manager for a national mental health/learning disability provider in the North East and Yorkshire.

Malsis Hall has been converted into a care centre designed to provide recovery and rehabilitation for people with mental health conditions and associated complex needs. The service is accepting referrals from Local Authorities and the NHS within a 30-mile radius.

Andrew Shelton-Murray, director of ECHO, said: “Richard is an excellent addition to the team.

“His breadth of experience across both the public and independent sectors will be invaluable to the service and help ensure that high quality outcomes are achieved for patients and service users.”

Richard Dalby said: “I am very pleased to be joining Andrew and the team at Malsis Hall.

“My passion is of individually-centred care and co-production and this ethos is reflected by everyone at Malsis Hall.

“It is a relatively new service and I am looking forward to playing a part in its growth and introducing our specialist services to commissioners across the region.”

Richard Dalby – Customer Relationship Manager for the North